F.A.Q.
Buying Tips
May I borrow a sample to take home for a color selection?
Yes, we encourage our customers to take home samples to see exactly how it looks with your décor and in your home’s lighting. We recommend that you return samples within two days so the next customer also has the same opportunity you had.
What is the warranty for my carpet?
Carpet warranties can vary from product to product depending on the quality and manufacturer. Ask our staff what the warranty is for the flooring you are purchasing.
Do you use subcontractors to install?
Emilio’s Carpet has professional installers on our staff to ensure our customers a guaranteed installation. Unlike some flooring stores that just give out a list of names, we offer a full service with our installations. One call to the location that you purchased from is all it takes.
Carpet Estimate
Do you offer free estimates?
Yes, we do offer free estimates. Emilio’s Carpet actually prefers to have our professionals measure in order to determine how much flooring you will need. During the measurement we are also looking at the old floor, checking doorway trims, measuring steps/closets and addressing any questions we may have about the installation.
Pre-Installation Tips
What should I do to prepare for my carpet installation?
• All small breakables, personal items, and electronics (stereos, TVs, computers) should be out of the installation areas.
• All items on hutches, entertainment units, and bookshelves should be removed.
• Closet floors cleared of all items.
• Have your pets and children in a secure area because the installers will leave doors open while bringing in tools and flooring.
• Verify with your sales person whether you are responsible for moving the furniture/appliances or removing the old flooring. If you are moving the furniture, it must be moved completely out of the installation areas. Please remember to remove the old padding and leave the tack strips in place if you are taking up the old carpet/pad.
• There is the possibility you may need to do some touch up painting on walls/baseboards/quarter round after your floor is installed.
What time will the installers arrive for my installation?
Installations scheduled for the morning will be arriving at the job between 9am – 11am. Installations scheduled for the afternoon will be at the job after 11am. We work with our clients to find the best best suited for you.
Do I need to remove my old carpet or move furniture?
We are responsible to move old carpet. If you are moving the furniture, it must be moved completely out of the installation areas.
Post-Installation Questions
What is the installation warranty?
Your installation warranty is for one year from the date of purchase.
What causes carpet to shed?
Some carpets are manufactured with a stapled yarn. This type of carpet does have a tendency to shed when it is first installed. The more you vacuum the quicker the shedding is eliminated. It may take up to 6 weeks to see a difference.
I can see some of the seams in my carpet. What should I do?
Seams can be inevitable. Our installers are trained professionals with many years of experience. The degree of seam visibility can depend on texture, color of carpet, lighting and furniture placement. A visible seam is not a defect with your carpet. Regular vacuuming and normal foot traffic will help the seam come together.
What should I do if my carpet is wrinkling?
Sometimes carpet can wrinkle especially when there is a change in weather. Please call us as soon as you notice a wrinkle/ripple in your carpet. Putting off having your carpet repaired can permanently damage it. Remember there is no charge to stretch your carpet if it is within one year of your installation warranty.
